At suhagame, your privacy is not an afterthought — it is a core commitment. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you have over your own information.
Your Privacy Matters: This Privacy Policy is issued by suhagame ("suhagame," "we," "us," or "our") and applies to all personal data collected through the suhagame website, mobile interface, games, and related services (the "Platform"). By using the suhagame Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree, please discontinue use of the Platform.
suhagame is committed to protecting the privacy and personal data of every player who uses our Platform. We understand that when you share your personal information with us, you are placing your trust in suhagame — and we take that responsibility seriously.
This Privacy Policy has been prepared in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC) of the Philippines. It sets out the lawful basis on which suhagame processes your personal data, the purposes for which it is used, and the rights available to you as a data subject.
This Policy applies to all registered players, visitors to the suhagame website, and any individual whose personal data is processed by suhagame in connection with the Platform. It covers data collected online through the Platform as well as data provided directly to our support team.
We encourage you to read this Policy in full alongside our Terms and Conditions. Together, these documents govern your relationship with suhagame.
For the purposes of the Philippine Data Privacy Act of 2012, suhagame acts as the Personal Information Controller (PIC) in respect of the personal data collected through the Platform. This means suhagame determines the purposes and means of processing your personal data.
Where suhagame engages third-party service providers to process personal data on its behalf (for example, payment processors or identity verification providers), those parties act as Personal Information Processors (PIPs) and are bound by contractual obligations to process your data only in accordance with suhagame's instructions and applicable law.
If you have any questions about how suhagame processes your personal data, or wish to exercise any of your data subject rights, please refer to Section 14 (Contact & DPO) of this Policy.
suhagame collects the following categories of personal data from players and Platform users:
| Category | Examples |
|---|---|
| Identity Data | Full legal name, date of birth, nationality, government-issued ID number (passport, driver's license, SSS/UMID) |
| Contact Data | Email address, mobile number, residential address (city, province, postal code) |
| Account Data | Username, encrypted password, account preferences, communication preferences |
| Financial Data | GCash number, PayMaya account details, bank account name and number (for withdrawal verification), transaction history |
| Gaming Data | Game history, wager amounts, win/loss records, session duration, bonus usage |
| Technical Data | IP address, device type, browser type and version, operating system, screen resolution, time zone |
| Usage Data | Pages visited, links clicked, features used, session timestamps, referral source |
| Communications Data | Live chat transcripts, support ticket content, email correspondence with suhagame |
| Verification Data | Copies of government-issued ID, selfie photos submitted for KYC, proof of address documents |
Sensitive Personal Information: Certain data we collect — such as government ID numbers and financial account details — may qualify as sensitive personal information under RA 10173. suhagame applies heightened security and access controls to all sensitive personal information and processes it only where strictly necessary for regulatory compliance, identity verification, or fraud prevention.
suhagame collects personal data through the following means:
You are not obligated to provide all requested personal data; however, failure to provide certain mandatory information (such as identity verification documents) may prevent suhagame from activating your account or processing withdrawal requests.
suhagame processes your personal data only where a lawful basis exists under the Data Privacy Act of 2012. The following table sets out the primary purposes for which we process your data and the corresponding legal basis:
| Purpose | Legal Basis |
|---|---|
| Account registration and management | Performance of contract |
| Identity verification (KYC) and age verification (21+) | Legal obligation; legitimate interest |
| Processing deposits and withdrawals | Performance of contract |
| Anti-money laundering (AML) screening and fraud prevention | Legal obligation; legitimate interest |
| Providing customer support | Performance of contract; legitimate interest |
| Sending transactional communications (account alerts, withdrawal confirmations) | Performance of contract |
| Sending promotional communications and bonus offers | Consent (you may withdraw at any time) |
| Responsible gaming monitoring and self-exclusion enforcement | Legal obligation; legitimate interest |
| Platform analytics and service improvement | Legitimate interest |
| Compliance with PAGCOR regulatory requirements | Legal obligation |
| Enforcing our Terms and Conditions | Legitimate interest; legal obligation |
Where suhagame relies on consent as the legal basis for processing (for example, for marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. To withdraw consent, contact our support team or update your communication preferences in your account settings.
suhagame does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your personal data only in the following limited circumstances:
No Sale of Data: suhagame will never sell your personal data to advertisers, data brokers, or any other commercial third party. Your data is used exclusively to operate the Platform, comply with our legal obligations, and improve your experience on suhagame.
suhagame retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations. The following general retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account and identity data | Duration of account + 5 years after closure |
| Financial transaction records | 10 years (AMLC regulatory requirement) |
| KYC verification documents | Duration of account + 5 years after closure |
| Gaming history and session logs | 5 years from date of activity |
| Customer support communications | 3 years from date of last interaction |
| Marketing consent records | Until consent is withdrawn + 1 year |
| Technical and usage logs | 13 months from collection |
Upon expiry of the applicable retention period, suhagame will securely delete or anonymize your personal data in accordance with our internal data disposal procedures. Where data is anonymized, it may be retained indefinitely for statistical and analytical purposes as it can no longer be linked to any individual.
suhagame implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
Your Role in Security: While suhagame takes every reasonable measure to protect your data, you also play an important role. Keep your suhagame password confidential, use a strong and unique password, and contact our support team immediately if you suspect unauthorized access to your account.
suhagame uses cookies and similar tracking technologies to operate the Platform, remember your preferences, analyze usage patterns, and deliver a personalized experience. The following types of cookies are used on the suhagame Platform:
You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling strictly necessary cookies may impair your ability to log in or use certain features of the suhagame Platform.
suhagame does not use third-party advertising cookies or behavioral tracking cookies for the purpose of serving targeted advertisements on external websites.
Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by suhagame. To exercise any of these rights, contact our Data Protection Officer as described in Section 14.
suhagame will respond to all verified data subject requests within fifteen (15) business days of receipt. In complex cases, this period may be extended by a further fifteen (15) business days, and you will be notified of the extension and the reason for it.
The suhagame Platform is strictly intended for individuals aged 21 years and above, in accordance with Philippine gaming law. suhagame does not knowingly collect personal data from individuals under the age of 21.
As part of our registration and KYC process, suhagame verifies the age of all players before granting access to real-money gaming features. Any account found to belong to a person under the age of 21 will be immediately suspended, all balances will be frozen, and the matter will be referred to the appropriate authorities where required by law.
If you are a parent or guardian and believe that a minor has registered on the suhagame Platform or provided personal data without your consent, please contact our support team immediately. We will investigate and take appropriate action, including the deletion of any personal data collected from the minor.
⚠️ 21+ Only: suhagame enforces strict age verification. Underage gambling is illegal in the Philippines and will not be tolerated under any circumstances. Gambling is addictive. Know when to stop.
In certain circumstances, suhagame may transfer your personal data to service providers or infrastructure partners located outside the Philippines — for example, cloud hosting providers or international KYC verification services. Where such transfers occur, suhagame ensures that appropriate safeguards are in place to protect your personal data, including:
suhagame will not transfer your personal data to any jurisdiction where doing so would violate applicable Philippine law or expose your data to a materially lower standard of protection than that afforded under RA 10173.
suhagame reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, suhagame will notify registered players via the email address associated with their account and/or by displaying a prominent notice on the Platform prior to the changes taking effect.
The "Last Updated" date at the top of this page will always reflect the date of the most recent revision. Your continued use of the suhagame Platform after the effective date of any revised Privacy Policy constitutes your acknowledgment of the updated terms.
We encourage you to review this Privacy Policy periodically to stay informed about how suhagame protects your personal data. If you have any concerns about a change to this Policy, please contact our Data Protection Officer before continuing to use the Platform.
suhagame has appointed a Data Protection Officer (DPO) in accordance with the requirements of the Philippine Data Privacy Act of 2012. If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact our DPO through the following channels:
When submitting a data subject rights request, please provide sufficient information to allow suhagame to verify your identity before processing the request. This is necessary to protect your personal data from unauthorized disclosure.
If you are not satisfied with suhagame's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines.
Response Commitment: suhagame's privacy team aims to acknowledge all data subject requests within 3 business days and provide a full response within 15 business days. We are committed to handling your privacy concerns with the seriousness and care they deserve.
A quick look at the key privacy and security commitments suhagame makes to every Filipino player on our Platform.
Every piece of data you send to suhagame — from your login credentials to your withdrawal details — is protected by 256-bit SSL/TLS encryption, the same standard used by major Philippine banks.
suhagame's data practices are fully aligned with the Philippine Data Privacy Act of 2012. We are registered with the National Privacy Commission and operate under its regulatory oversight.
suhagame will never sell, rent, or trade your personal data to advertisers or data brokers. Your information is used exclusively to operate the Platform and comply with our legal obligations.
Access, correct, delete, or port your data at any time. suhagame responds to all data subject requests within 15 business days. Your privacy rights are not just a legal formality — we take them seriously.
suhagame has a designated Data Protection Officer who oversees all privacy compliance activities and serves as your direct point of contact for any data-related concerns or requests.
suhagame collects only the personal data that is strictly necessary for the purposes described in this Policy. We do not collect data speculatively or retain it beyond the periods required by law.
Now that you know exactly how suhagame handles your personal data, you can play with full confidence. Join Filipino players from Manila to Davao on the Platform that puts your privacy first.
Must be 21 or older. Please play responsibly. ⚠️ Gambling is addictive. Know when to stop.